FAQ
1. Where do you ship from?
All orders are shipped directly from our trusted manufacturing partners.
This factory-direct model ensures exceptional craftsmanship and honest pricing without unnecessary markups.
2. Do you ship internationally?
Yes, we offer worldwide shipping to most countries.
Delivery typically takes 7–14 business days, depending on your location and customs process.
3. Do I have to pay customs or VAT?
No — BagValor covers all import duties, VAT, and taxes.
You will not be charged any additional fees upon delivery.
4. How long does shipping take?
Standard delivery time is 7–14 business days after processing.
Once your order ships, you’ll receive an email with a tracking link to follow your delivery in real time.
5. How do I track my order?
When your order is shipped, a tracking number will be emailed to you.
You can also track it through platforms like 17track.net for live updates.
6. What is your return policy?
We offer a 60-day return and exchange policy.
If you’re not satisfied, you can return your item in its original condition for a refund or exchange.
For details, please visit our Return & Exchange Policy page.
7. What if I receive a wrong or damaged item?
Please contact us at support@bagvalor.com within 7 days of delivery.
We’ll resolve the issue quickly and cover any replacement or return costs.
8. Is my payment information secure?
Absolutely. All payments are processed through encrypted, PCI DSS-compliant gateways.
Your credit card details are never stored or shared.
9. How can I contact customer service?
Our support team is always here to help.
You can reach us at support@bagvalor.com, and we typically respond within 24–48 business hours.