Returns & Exchanges
At BagValor, your satisfaction is our highest priority.
Each piece is crafted with care, and we stand behind the quality of everything we create.
If your purchase isn’t perfect, we’re here to make it right.
Return Eligibility
You may return or exchange your item within 60 days of delivery if it meets the following conditions:
- The item is unused, in its original condition, with all tags and packaging intact.
- The return is initiated within 60 calendar days of delivery.
- Proof of purchase (order confirmation or receipt) is provided.
Please note: Return shipping costs are the responsibility of the customer unless the item received is faulty or incorrect.
Faulty or Incorrect Items
If you received a product that is defective or not as described, please contact us at support@bagvalor.com within 7 days of delivery.
We’ll cover all return shipping costs and provide a full refund or replacement.
Exchange Requests
If you’d like to exchange your item for a different color, size, or style, we’re happy to assist — subject to stock availability — within 60 days of delivery.
How to Start a Return
To initiate a return or exchange, please email support@bagvalor.com with:
- Your order number
- A brief description of your request
Our team will reply within 1–2 business days with detailed return instructions.
Refund Processing
Once your return is received and inspected, your refund will be issued to the original payment method within 3–7 business days.
Thank you for choosing BagValor — we deeply value your trust and are committed to ensuring your experience is as refined and reliable as the craftsmanship we deliver.